Last Updated: 1 October 2026
Welcome to BookedFlow.
These Terms of Service ("Terms") govern your access to and use of the BookedFlow website, services, software, communications, appointment-booking systems, automation tools, and related services.
By accessing our website, submitting information, booking an appointment, or using our services, you agree to these Terms.
BookedFlow provides digital services designed to help businesses manage leads, customer communications, appointment booking, follow-up, and related business processes.
Features and services may change or be updated from time to time.
You must be legally capable of entering into a binding agreement to use our services.
If you use BookedFlow on behalf of a business or organisation, you confirm that you have authority to accept these Terms on its behalf.
You agree to use BookedFlow only for lawful purposes.
You must not:
Use our services for fraudulent, deceptive, or illegal activities.
Attempt to gain unauthorised access to our systems or accounts.
Interfere with the operation or security of our website or services.
Use our services to distribute malware, spam, or harmful content.
Violate the privacy, intellectual property, or other rights of another person or organisation.
Use our communication services in violation of applicable email, telephone, SMS, marketing, or data protection laws.
We reserve the right to restrict or terminate access where we reasonably believe our services are being misused.
Where an account is required, you are responsible for providing accurate and current information.
You are responsible for maintaining the confidentiality and security of your login credentials and for activities carried out through your account.
Please notify us promptly if you believe your account has been accessed without authorisation.
BookedFlow may provide appointment scheduling and booking functionality.
You are responsible for providing accurate contact and booking information.
Appointments may be confirmed, changed, cancelled, or rescheduled according to the terms communicated during the booking process.
When you provide your telephone number and consent to communications from BookedFlow, you may receive communications relating to enquiries, appointments, reminders, customer support, service updates, and other communications you have agreed to receive.
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS communications by replying STOP.
For assistance, you may reply HELP or contact BookedFlow using the contact information provided below.
Consent to receive marketing SMS messages is not a condition of purchasing goods or services.
Carriers are not responsible for delayed or undelivered messages.
By providing your email address, you agree that we may send transactional or service-related communications where necessary.
Where permitted by law and, where required, with your consent, we may also send marketing communications.
You may unsubscribe from marketing emails using the unsubscribe link provided in those communications.
Certain BookedFlow services may require payment.
Where applicable, prices, billing frequency, payment terms, and any additional charges will be communicated before purchase or set out in the applicable service agreement.
You agree to provide accurate billing information and pay applicable charges when due.
Any cancellation or refund rights will be governed by the applicable service agreement and relevant consumer or commercial laws.
BookedFlow may integrate with or rely upon third-party platforms and service providers, including providers of customer relationship management, appointment scheduling, hosting, payment processing, email, telephone, SMS, analytics, and other technology services.
We are not responsible for outages, interruptions, modifications, or other issues caused by third-party services outside our reasonable control.
Your use of certain third-party services may also be subject to their own terms and privacy policies.
Unless otherwise stated, the BookedFlow name, branding, website content, designs, text, graphics, software configurations, and other materials created by or for BookedFlow are owned by or licensed to BookedFlow and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit our protected materials without permission.
You retain ownership of information and content that you provide through our services.
You grant BookedFlow the rights reasonably necessary to process, store, transmit, and otherwise use that content solely for operating and providing the services, complying with legal obligations, and maintaining the security and integrity of our systems.
You are responsible for ensuring that you have the necessary rights and permissions to provide such information to us.
Our collection and use of personal information are described in our Privacy Policy.
By using our services, you acknowledge that personal information will be handled as described in that policy and in accordance with applicable law.
We aim to provide reliable services, but we do not guarantee that our website or services will always be uninterrupted, error-free, or available.
Maintenance, technical problems, internet outages, third-party service interruptions, or circumstances outside our reasonable control may affect availability.
To the extent permitted by applicable law, BookedFlow services are provided on an "as available" basis.
We do not guarantee that using BookedFlow will result in any particular number of leads, appointments, customers, sales, revenue, or other business results.
Business outcomes depend on many factors outside our control.
Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded.
To the maximum extent permitted by applicable law, BookedFlow will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of, or inability to use, our services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
We may suspend or terminate access to our services where:
These Terms are materially violated.
Services are used unlawfully or fraudulently.
Required payments remain unpaid.
Continued use creates a security, legal, or operational risk.
You may stop using our services at any time, subject to any applicable contractual commitments or payment obligations.
We may update these Terms periodically to reflect changes to our services, business practices, or legal requirements.
The updated Terms will be published on our website with a revised "Last Updated" date.
Continued use of our services after updated Terms become effective constitutes acceptance where permitted by applicable law.
These Terms will be governed by the laws applicable to the BookedFlow business entity providing the services, subject to any mandatory rights or protections available to customers under applicable law.
Any disputes will be handled by the courts or dispute-resolution procedures having jurisdiction under applicable law.
If you have questions about these Terms of Service, please contact:
BookedFlow
Email: [email protected]
Website: bookedflowapp.com